Self Referral Services
If you come to the practice to discuss an issue you have, some patients will be referred to another service. You can now self-refer to a lot of services in the area, removing the need for a GP appointment and cutting down the waiting time for you.
These services include,
- New Pregnancy
- Anxiety, Stress and Mental Health
- Contraception and Sexual Health
- Bones, Joints and Muscular pain (MSK)
- Audiology
- Podiatry
- Wheelchair Services
- Community Equipment Services
Find out more information on how to self-refer into these services.
To request an urgent, same day appointment (Monday to Friday)
- Phone us on 01642 360033 Monday 8.00am to 6.00pm, Tuesday to Friday 8.00am to 5.00pm
- Visit the surgery and speak with a receptionist. We are open Monday 8.00am to 6.00pm, Tuesday to Friday 8.00am to 5.00pm
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you and decide if you require a face to face or telephone appointment.
To request a routine appointment for a GP in the next 14 days
- Phone us on 01642 360033 Monday 8.00am to 6.00pm, Tuesday to Friday 8.00am to 5.00pm
- Visit the surgery and speak with a receptionist. We are open Monday 8.00am to 6.00pm, Tuesday to Friday 8.00am to 5.00pm
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you.
If you have a non-urgent problem or you don’t need to be seen face to face you can submit an eConsult a member of the team will review the request within 48 hours and direct the problem appropriately. Alternatively, you can call the Practice during our opening times on 01642 360033.
Your appointment
We may then offer you a consultation:
- By phone
- Face to face at the surgery
Patients can decide if they want a face to face or telephone appointment. You will be informed by the practice if your request is unsuitable for a telephone consultation.
To request a Nurse or Health Care Assistant (HCA) appointment
Nurse and Health Care Assistant (HCA) appointments must be booked through a member of our team by calling the Practice on 01642 360033 this ensures you are booked with the correct nurse and for the correct amount of time.
Cancelling or changing an appointment
If you cannot make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
- Phone us on 01642 360033 Monday 8.00am to 6.00pm, Tuesday to Friday 8.00am to 5.00pm
- Visit the surgery and speak with a receptionist. We are open Monday 8.00am to 6.00pm, Tuesday to Friday 8.00am to 5.00pm
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- If it’s a life-threatening emergency call 999.
- Evening and weekend appointments are available from 6.30pm to 8.00pm Monday to Friday, 10.00am to 5.00pm Saturdays and Sundays 11.00am to 4.00pm. For further information see below.
The evening and weekend appointments are available to everyone registered with a GP in Hartlepool and Stockton-on-Tees and patients can book an appointment by calling their GP Practice or NHS 111.
The extended access GP centres are sited during the following hours at:
Monday to Friday Evenings
Abbey Health Centre
6.30pm to 8.00pm
Saturday
Norton Medical Centre
9.00am to 5.30pm
Home Visits
To request a home visit, contact the surgery on 01642 360033 before 10.30am.
Remember that we can see several patients at the practice in the time it takes for one home visit. Patients should have their appointment at the surgery if they can.
You may only request a home visit if you are housebound or are too ill to visit the Practice, visits requested will be passed to the GP and should be of an urgent nature only.
You can also be visited at home by a Community Nurse if you are referred by your GP. You should also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Lack of transport is not a reason to request a home visit.
Sign up for Online Services
More information on Proxy Access.
The practice currently offers online facilities to:
- Order repeat prescriptions
- View summary record items
If you would like to register for our Online Services, please complete the form and the team will process your request.
Sign into SystmOnline
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Have you got the NHS App?
At home or on the move, with the NHS App you can conveniently order repeat prescriptions, view your GP medical records, manage appointments at your GP surgery, set organ donation preferences, and check symptoms.
The app has been developed by the NHS and has been designed to help people get more information about their health and care - and more control of how they use NHS services. New functions and services will also be added in the coming months. Why not download it and try it out?
What does the NHS App do?
The NHS App allows you to access a range of NHS services on your smartphone or tablet. A desktop version is launching soon too.
You can use it wherever you are, at any time. It puts valuable information about your health and treatments at your fingertips.
You can:
- Order repeat prescriptions
- View your GP medical record
- Access your Covid vaccination status
- Book and cancel appointments at your GP surgery
- Register for organ donation and change your donation preferences
- Use the symptoms checker, including an A to Z of conditions and treatment advice from the NHS website
- Access 111 Online, for advice on self-care and whether urgent help is needed
Is my information safe?
Just like a banking app, your identity will be carefully checked during the simple registration process. The app has been designed, built and tested so that your personal information is always safe and secure.
How to register through the NHS App
Download the app from your mobile device’s app store and follow the easy step-by-step registration instructions. It will help if you know your NHS number (though this isn’t essential), and you will need to have a form of ID (passport or driving license) to hand.
If you want to learn more, visit the NHS App page on the NHS UK website.